Salopian Care is committed to protecting your privacy when you use our service.
This privacy notice explains how we use any personal information we collect about you, during the information gathering process known as an Assessment of Need.
What information do we collect about you?
We process personal data relating to those we provide a service for and enter into a contract with. The nature of our service means that very personal and sensitive information is discussed, openly and honestly, in order to ensure we can meet your health and social care needs in ways that are unique to your individual circumstances. The specific type of information is required in order for us to meet our legal and regulatory obligations as a registered provider, to successfully fulfil the service contract, to provide safe and appropriate social care, to enable the effective management of the service, and to assist in the running of the business.
The personal data we process may include, but may not be limited to, the following:
- Data relating to your identity (including name, date of birth, gender, marital status, next of kin)
- Contact details (home address, telephone numbers, keysafe details, email addresses, emergency contact details)
- Medical information (health conditions, disability, medication taken, allergies, details of general practitioner and other relevant health care professionals)
How information about you will be used
Upon completion of your Assessment of Need, we compile a Care Plan which sets out tasks, aspirations and outcomes in order to meet all your identified needs and this is regularly reviewed and updated. This includes liaison with all those involved in your care such as family, your representative, relevant health and social care colleagues and other professionals.
The collection of this information will benefit us by:
- Improving the management of client data across the business
- Enabling development of a comprehensive picture of our client profile and how it is served
- Informing the development of policies and procedures
- Allowing better financial modelling and planning
- Ensuring compliance with our policies and procedures and our legal obligations
- Enabling monitoring of selected protected characteristics
We may share information regarding your care with those who have a need to know, namely health and social care professionals such as GPs, District Nurses, hospitals, Social Workers, Day Centres, etc., our regulator, the Care Quality Commission, any relevant person identified by you such as your next of kin or LPA, and our staff. We will not share information about you with anyone else without your consent unless the law allows or requires us to do so.
Your Care Folder
Personal data is contained within your Care Folder, such as your name, contact details, information relating to your health, medical conditions and medication. This is to enable our staff to provide appropriate and safe care for you. It is your responsibility to ensure that this folder is stored safely within your home and not accessed by anyone that you do not wish to see it.
Your rights
Under the data protection legislation, you have the right to:
- Object to processing of personal data that is likely to cause, or is causing, damage or distress
- Prevent processing for the purpose of direct marketing
- Object to decisions being taken by automated means
- In certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed
- Claim compensation for damages caused by a breach of the data protection legislation.
If you would like to find out more about our data protection policy and how we use your personal data, our data retention policy, or if you want to see a copy of the information about you that we hold, please contact Emma Mirwald, Registered Manager, at Salopian Care.
If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance, or directly to the Information Commissioner’s Office.
Salopian Care, 2 Cheshire Street, Market Drayton, Shropshire, TF9 1PD.
Tel 01630 658222.